To enhance your experience with our edible image printing, please follow the steps below. Your satisfaction is our priority!

Ordering Details
• Orders are accepted through our website only. We do not take orders via email, WhatsApp, text, DM, carrier pigeon, or smoke signals 😉
• Full payment is required before printing.
• Processing time: 2–3 business days.
24-48 HOURS PROCESSING TIME.
• All orders must be placed in advance. No rush or last-minute orders.
• Pickup: Monday–Saturday (Closed Sundays).
• Orders placed after Friday at 12 PM will be ready the following week.
• No printing after 12 PM on Fridays, weekends, or holidays.
• Select PICK UP or SHIP at checkout.
• Pickup location: 21851 Sherman Way, Canoga Park, CA 91303
• You’ll receive an email when your order is ready (please check spam before calling).
• Please provide a valid phone number and email in case we need to contact you.
• Laser-cut image services available for an additional fee (select at checkout).

Before You Upload
Be clear. Be specific. Be detailed. The clearer you are, the smoother the magic.
• Customization, resizing, reformatting, or altering files will incur additional charges.
• Sending multiple images? Tell us exactly how many prints you need of each. We love cake magic — but we can’t read minds.
• Images print exactly as uploaded — please double-check spelling, dates, and details.
• Crop your image before uploading.
• Use sharp, clear, high-resolution photos.
• Avoid blur, shadows, reflections, poor lighting, or tilted images.
• Remove borders, hands, pets, clutter, watermarks, dates, and unwanted text.
• Know your dessert size before ordering — we don’t know what you’re baking!

Submitting Images
• Preferred formats: JPEG, PDF, or TIFF (No Excel files).
• Add notes in your cart with your name, phone number, and special instructions.
• Editing, resizing, or reformatting may result in additional fees.
File Issues
• If your file does not open, we will contact you once via email.
• If we do not receive a response within 24 hours, the order will not be printed.

**Important Edible Image Policies**
• No Refunds, Returns, or Exchanges
• All edible image sales are final.
Proofs & Final Approval
• Due to our high order volume, proofs are not automatically provided.
• Proofs are sent only upon request, and requesting one will extend production time.
• Once you approve an image for printing, no further changes can be made.
• If changes are requested after printing, a new page must be purchased.
Color Notice
• Printed edible images may not match screen colors exactly.
Quality Assurance
• We print at the highest quality possible, but faint lines or minor smudges may occasionally occur.

These policies are firm. No exceptions.