Seasonal and food items are non-returnable and not eligible for return, refund, or exchange.
Made-to-order items, including molds, Styrofoam, edible images, etc., are also non-returnable and not eligible for return, refund, or exchange. Consumable items may not be returned, refunded, or exchanged. Baking tools such as silicone molds, plastic molds, stencils, cookie cutters, and cake pans are final sale.
Please review your order carefully before submitting, as we are unable to change or cancel orders once they have been placed. We process and ship orders promptly to ensure your items leave our facility as quickly as possible.

DUE TO THE NATURE OF OUR PRODUCTS, IT IS IMPOSSIBLE TO PRE-CALCULATE THE SHIPPING COSTS! WE WILL UPDATE YOUR ORDER WITH THE PROPER SHIPPING CHARGES AFTER PACKAGING YOUR ITEMS FOR SAFE SHIPPING.

Specific delivery times will vary and will depend on the customer's selection at Checkout.
Please inspect your order upon arrival and report any lost or damaged shipments immediately. UPS requires notice of claims within sixty days after delivery of damaged packages or, in the case of failure to make delivery of the package, within sixty days of the date of scheduled delivery.

Do I need experience to take a class?
Nope! Our classes are beginner-friendly, and we guide you step-by-step.

What’s included in the class?
All decorating materials, tools, and your cake/cupcakes/cookies or chocolate project are included.

What do I need to bring?
Just an apron (optional), a drink, and a great attitude!

How long are the classes?
Most classes run about 2–3 hours, depending on the project.

Are classes refundable?
All classes are non-refundable. If you can’t attend, contact us, and we’ll do our best to help transfer you to another class (when possible).

What age are classes for?
Most classes are for adults 18+. Some special classes may be open to younger students (check class description).

Can I book a private class or party?
Unfortunately, not at this time. Contact us for any questions.

Will I take my project home?
Yes! Everything you make in class is yours to take and show off (or eat 😉).

Do you offer gluten-free or allergy-friendly classes?
Please get in touch with us before booking so we can discuss options.

What if I arrive late?
Please arrive 10–15 minutes early. Late arrivals may miss important instructions.

How do I reserve my spot?
Payment is required to secure your seat. Classes often sell out!

Where is the class held?
All Classes are held in the store!
21851 Sherman Way
Canoga Park Ca, 91303

Please arrive 10-15 minutes before the class starts.

Is this hands-on or demonstration only?
This is a demonstration-style class — you’ll watch, learn, ask questions, and take tons of notes (and probably crave chocolate after). Please do not record or take video.

What will be demonstrated?
Depending on the demo, you may see tempering chocolate, molding, dipping, decorating, and pro tips for getting that perfect shine and snap.

Do I need to bring anything?
Nope! Just bring yourself, maybe a drink, a sweater, and your love for chocolate.

How long is the demonstration?
Most demos run about 2 - 2.5 hours.

Will I get tips I can use at home?
Absolutely! We share real techniques, troubleshooting tips, and product suggestions.

Can I ask questions during the demo?
Yes! Questions are always welcome — we want you to learn as much as possible.

Do I take anything home?
Knowledge! And you will get to try some sweet treats during the demo!

Does the demonstration cost anything?
Yes! To secure your spot, sign up in-store for $5 (cash preferred).

Sweet Bonus:
You’ll receive a $10 gift note to our store, valid on the day of the demo only. (Basically… you get chocolate knowledge and shopping money. Win-win)

Are demonstration tickets refundable?
Demonstration spots are non-refundable.

Is this beginner-friendly?
Yes! Whether you’re brand new or already working with chocolate, you’ll learn something sweet.

How do I place an order?
All edible image orders must be placed directly through our website.

KakeKreations.com under the Edible Images tab.

We do NOT accept orders via email, text, WhatsApp, DM, or any other method.

When do I pay?
Full payment is required before printing begins.

What is your processing time?
2–3 business days.
Orders placed after Friday at 12 PM will be ready the following week.
We do not print after 12 PM on Fridays, weekends, or holidays.

No rush, same day, next day, or last-minute orders. Please plan accordingly.
Pickup is Monday–Saturday. Closed Sundays.
Address: 21851 Sherman Way, Canoga Park, CA 91303
Shipping available — select SHIP at checkout

How will I know my order is ready for pick up?
Email notifications are sent when your order is ready for pickup.
(check spam folder first)

Do you send proofs?
Proofs are NOT automatically provided due to high order volume.
If you request a proof, it will extend production time.
Once you approve an
image for printing, no further changes can be made.
If changes are requested after printing, a new sheet must be purchased.

Will my image look exactly like my screen?
Not necessarily.
Printed edible images may vary slightly from screen colors.

How many images can I fit on one sheet? 

You can fit as many images as will comfortably nestle onto a letter-size sheet, leaving enough room for easy cutting.

Do you edit images?
Images print exactly as uploaded. Editing, resizing, reformatting, or alterations will incur additional charges.
Please double-check spelling, dates, and details before submitting.

What kind of images should I upload?
• JPEG, PDF, or TIFF files only (No Excel files)

• High-resolution, clear images

• Properly cropped

• No blur, shadows, tilted photos, watermarks, borders, hands, pets, or clutter
Know your dessert size before ordering — we don’t know what you’re baking 😉

What if I’m submitting multiple images?
Please clearly specify how many prints you need of each image.

We love cake magic — but we can’t read minds. 😉

What if my file won’t open?
We will contact you once only via email.
If no response is received within 24 hours, your order will not be printed.

How are my images packaged?

Your images arrive protected in a clear, resealable zip bag with a sturdy cardboard backing. If you selected the laser cutting service, your images will be pre-cut and ready to use.

Do you offer refunds or exchanges?
No refunds, returns, or exchanges on edible images.
All sales are final.

Do you offer laser-cut services?
Yes! Available for an additional fee (select at checkout).

Do I need any baking skills to use edible images?

No baking experience required—just follow the simple instructions and tips on our page, and you will be decorating like a pro in no time.



Where can I use my edible images?

Let your imagination run wild—edible images are perfect for chocolate, cakes,
cupcakes, pancakes, cookies, cake pops, açai bowls, dipped apples, Oreos,
strawberries, and even as eye-catching latte toppers (just be sure the cream is
thick enough). For an extra dash of fun, try adding them to the rim of a glass
for a creative twist.

Are there exceptions?
No exceptions. These policies are firm.

How to Use Your Pre-cut Images:

If you ordered precut images, you received a full sheet where each image has been precisely cut out with a laser; cuts may not be very noticeable at first glance.


To use them, you have a couple of options:

Peel Image by Image:
Gently lift each image from the top or edge to release it from the backing sheet.

OR

Peel from the Backing Sheet:
Carefully lift a corner of the clear backing sheet itself. This will leave the precut images on the laminate sheet, making them easier to pick up individually.


Either method works; it’s just a matter of what feels easier for you!



How to Cut Your Images (If You Ordered Them with NO LASER CUT OUT):
If your images came uncut, follow these steps to prep them:

Remove the Backing:
Carefully peel off the clear plastic backing from the sheet before cutting.
Cut with Tools: Use scissors or an X-Acto knife to cut around
each image by hand.

Use a Punch Tool: For circle images, a paper punch that matches the diameter of your image (e.g., 1.5”, 2”, etc.) makes cutting super quick and clean.



Edible image care instructions:

Store your edible images in an airtight container or sealed plastic bag, safely tucked away from sunlight and heat. Make sure your icing sheets stay sealed until you are ready to use them, so they remain fresh and vibrant. Never refrigerate or freeze your sheets or images. When kept at room temperature in a sealed bag, your sheets can stay picture-perfect for up to 6 months.

To enhance your experience with our edible image printing, please follow the steps below. Your satisfaction is our priority!
Ordering Details
• Orders are accepted through our website only. We do not take orders via email, WhatsApp, text, DM, carrier pigeon, or smoke signals 😉
• Full payment is required before printing.
• Processing time: 2–3 business days.
• All orders must be placed in advance. No rush or last-minute orders.
• Pickup: Monday–Saturday (Closed Sundays).
• Orders placed after Friday at 12 PM will be ready the following week.
• No printing after 12 PM on Fridays, weekends, or holidays.
• Select PICK UP or SHIP at checkout.
• Pickup location:21851 Sherman Way, Canoga Park, CA 91303• You’ll receive an email when your order is ready (please check spam before calling).
• Please provide a valid phone number and email in case we need to contact you.
• Laser-cut image services available for an additional fee (select at checkout).

Before You Upload
Be clear. Be specific. Be detailed. The clearer you are, the smoother the magic.
• Customization, resizing, reformatting, or altering files will incur additional charges.
• Sending multiple images? Tell us exactly how many prints you need of each. We love cake magic — but we can’t read minds.
• Images print exactly as uploaded — please double-check spelling, dates, and details.
• Crop your image before uploading.
• Use sharp, clear, high-resolution photos.
• Avoid blur, shadows, reflections, poor lighting, or tilted images.
• Remove borders, hands, pets, clutter, watermarks, dates, and unwanted text.
• Know your dessert size before ordering — we don’t know what you’re baking!

Submitting Images
• Preferred formats: JPEG, PDF, or TIFF (No Excel files).
• Add notes in your cart with your name, phone number, and special instructions.
• Editing, resizing, or reformatting may result in additional fees.
File Issues
• If your file does not open, we will contact you once via email.
• If we do not receive a response within 24 hours, the order will not be printed.

**Important Edible Image Policies**
• No Refunds, Returns, or Exchanges
• All edible image sales are final.
Proofs & Final Approval
• Due to our high order volume, proofs are not automatically provided.
• Proofs are sent only upon request, and requesting one will extend production time.
• Once you approve an image for printing, no further changes can be made.
• If changes are requested after printing, a new page must be purchased.
Color Notice
• Printed edible images may not match screen colors exactly.
Quality Assurance
• We print at the highest quality possible, but faint lines or minor smudges may occasionally occur.

These policies are firm. No exceptions.

TIPS
Preparing Edible Images:
Keep your edible image sheet sealed in its plastic bag until you’re ready to use it. About 20 minutes before application, remove it from the bag to let it dry slightly—this helps it release more easily from the backing sheet. The icing should peel off smoothly—do not force it. If it's sticking to the backing sheet, it’s likely due to room temperature or humidity. Let it sit a bit longer or move to a drier environment.

How to Place the Images on Your Treats:
Edible Glue: Apply a very small amount of edible glue (any kind works) to the back of the image to attach it to chocolate, fondant, or other dry surfaces. Do not use water—this will cause the colors to run.

With Chocolate: You can also place the image directly onto melted chocolate before it fully sets—this will help it adhere naturally without glue.

Buttercream: Gently place the image directly on top. No glue needed if the surface is slightly tacky.

Be Gentle: Avoid touching the front of the image with wet hands—moisture will smear the ink.

Stack Carefully: When storing or stacking sheets, make sure all images are facing the same direction. If not, they may stick together.

Removing Your Edible Image from the Backing Sheet: Edible icing sheets can absorb moisture from the air, especially in humid conditions, making them harder to peel. This is common during warmer months.
If the image isn’t peeling easily, place the sheet in an air-conditioned room; this helps speed up the drying process. Check it every 30 minutes.
Do not leave it overnight or let it dry out completely; this can cause the icing to become brittle and crack.

INGREDIENTS:
Icing Sheet: Sugar, dextrose, stabilizers, emulsifiers, acidity regulator, preservative, food color, and flavors 
Edible Ink: Water, glycerin, sorbitol, pullulan, oxidized hydroxypropyl starch, sodium alginate, and potassium sorbate.

FDA-Approved Ingredients, Vegan, Soy-Free, Nut-Free, GMO-Free, Gluten-Free, Dairy-Free, Peanut-Free. The edible inks we use are certified Kosher by the Orthodox Union and are Generally Recognized as Safe (GRAS) by an FDA-registered facility. This means that the icing sheet and edible inks we use are safe to consume and do not contain any harmful ingredients.

MELTING CHOCOLATE:
MICROWAVE: Heat for 45 seconds at 50% power, stir, then continue at 45-second intervals on 50% power, stirring each time until melted.
DOUBLE BOILER: Bring water to a simmer. Remove from heat. Place the top pan with chocolate on the water. Stir occasionally until melted.

NOTE: Chocolate melts at a low temperature (around body temperature). The hotter it gets, the thicker it becomes until it burns.
Color Chocolate doesn’t melt as thin as regular chocolate but will still pour. To thin chocolate, use Paramount Crystals (about 1 tablespoon per pound).

MOLDING CHOCOLATE:
Spoon the melted chocolate into a mold. Add a sucker stick if needed. Tap to smooth the chocolate. Chill in the refrigerator or freezer until set, usually about 3-5 minutes in the freezer.
Remove the mold from the fridge or freezer. Turn it over and tap onto the working surface. If the candy doesn't fall out, return the mold to the fridge or freezer for 1-2 minutes more.

Please note that Merckens’ chocolate coatings, Peter's Caramel, and Rice Krispies Treats may melt during shipping due to temperature fluctuations or exposure to sunlight. Shipping is at your own risk, and we cannot guarantee these items will arrive in perfect condition. However, melting does not affect the quality, and the chocolate or caramel can be re-melted and used as intended. Rice Krispies can be molded and shaped as needed.

At Kake Kreations, we value your privacy and are committed to protecting your personal information. When you visit our site, place an order, or reach out for support, we collect certain details to ensure a smooth and secure experience. Below is a breakdown of what we collect, why we collect it, and how it’s used.

📱 Device Information

Examples collected: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and site interaction
Purpose: To load the site accurately and perform analytics to improve your experience
Source: Automatically collected via cookies, log files, web beacons, tags, or pixels
Shared with: Our processor, Shopify

📦 Order Information

Examples collected: Name, billing/shipping address, payment details (including credit card numbers), email, and phone number
Purpose: To fulfill orders, process payments, arrange shipping, send invoices/order confirmations, communicate with you, screen for fraud, and provide relevant product updates or promotions
Source: Provided directly by you
Shared with: Our processor, Shopify

💬 Customer Support Information

Examples collected: Name, billing/shipping address, payment details, email, and phone number
Purpose: To provide responsive and personalized customer support
Source: Provided directly by you
Shared with: Our processor, Shopify

👶 Minors

Our site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us so we can promptly delete it.