Seasonal and food items are non-returnable and not eligible for return, refund, or exchange.
Made-to-order items, including molds, Styrofoam, edible images, etc., are also non-returnable and not eligible for return, refund, or exchange.
Please review your order carefully before submitting, as we are unable to change or cancel orders once they have been placed. We process and ship orders promptly to ensure your items leave our facility as quickly as possible.

DUE TO THE NATURE OF OUR PRODUCTS, IT IS IMPOSSIBLE TO PRE-CALCULATE THE SHIPPING COSTS! WE WILL UPDATE YOUR ORDER WITH THE PROPER SHIPPING CHARGES AFTER PACKAGING YOUR ITEMS FOR SAFE SHIPPING.

Please inspect your order upon arrival and report any lost or damaged shipments immediately. UPS requires notice of claims within sixty days after delivery of damaged packages or, in the case of failure to make delivery of the package, within sixty days of the date of scheduled delivery.

Transit times for shipping are not guaranteed unless an expedited or guaranteed shipping method is selected. If you require a guaranteed delivery date, please contact us for options.

 ** Please call to cancel/reschedule classes ** Store Number: 818-346-7621

- All Classes are Non Refundable. No Calls, and No Shows will not be refunded or rescheduled. 

- Payment is needed to save your spot in the class

- Students leaving during the class will not receive a refund for the class

- All classes are for adults ages 18+

Please arrive 10-15 minutes before the class starts.

How do I place an order?
All edible image orders must be placed online at KakeKreations.com under the Edible Images tab.

How long does it take?
Processing time is 2–3 business days. No rush or same-day orders are available.

When is printing available?

• No orders will be printed after Friday at 12 PM
• No orders will be printed on Saturday, Sunday, or Holidays.
• Orders placed after Friday at 12 PM will be ready the following week

How many images can I fit on one sheet?
You can fit as many images as will comfortably nestle onto a letter-size sheet, leaving enough room for easy cutting.

How are my images packaged?
Your images arrive protected in a clear, reclosable zip bag with a sturdy cardboard backing. If you selected the cutting service, your images will be pre-cut and ready to use.

Do I need any baking skills to use edible images?
No baking experience required—just follow the simple instructions and tips on this page, and you will be decorating like a pro in no time.

Where can I use my edible images?
Let your imagination run wild—edible images are perfect for chocolate, cakes, cupcakes, pancakes, cookies, cake pops, açai bowls, dipped apples, Oreos, strawberries, and even as eye-catching latte toppers (just be sure the cream is thick enough). For an extra dash of fun, try adding them to the rim of a glass for a creative twist.

Pickup & Shipping

• Pickup: Monday–Saturday (Closed Sundays)
• Address: 21851 Sherman Way, Canoga Park, CA 91303
• Shipping available — select SHIP at checkout
• Email notification sent when order is ready (check spam folder first)

Image Guidelines

• Images print exactly as uploaded
• Use high-resolution, clear images
• Remove borders, watermarks, dates, hands, pets, and clutter
• Know your cake/dessert size before ordering

File Types

• Preferred: JPEG, PDF, TIFF
• ❌ No Excel files
• Editing or resizing may incur additional fees

Color Disclaimer
Edible images may not match screen colors exactly.

File Issues
If a file won’t open, we will contact you once. If there is no response within 24 hours, the order will not be printed.

How to Use Your Pre-cut Images:
If you ordered precut images, you received a full sheet where each image has been precisely cut; cuts may not be very noticeable at first glance.
To use them, you have a couple of options:
Peel Image by Image: Gently lift each image from the top or edge to release it from the backing sheet.
OR
Peel from the Backing Sheet: Carefully lift a corner of the clear backing sheet itself. This will leave the precut images on the laminate sheet, making them easier to pick up individually.
Either method works; it’s just a matter of what feels easier for you!

How to Cut Your Images (If You Ordered Them Uncut):
If your images came uncut, follow these steps to prep them:
Remove the Backing: Carefully peel off the clear plastic backing from the sheet before cutting.
Cut with Tools: Use scissors or an X-Acto knife to cut around each image by hand.
Use a Punch Tool: For circle images, a paper punch that matches the diameter of your image (e.g., 1.5”, 2”, etc.) makes cutting super quick and clean.

Edible image care instructions:
Store your edible images in an airtight container or sealed plastic bag, safely tucked away from sunlight and heat. Make sure your icing sheets stay sealed until you are ready to use them, so they remain fresh and vibrant. Never refrigerate or freeze your sheets or images. When kept at room temperature in a sealed bag, your sheets can stay picture-perfect for up to 6 months.

To enhance your experience with our edible image printing, please follow the steps below. Your satisfaction is our priority!

Ordering Details

• Orders must be paid in full before printing
• Processing time: 2–3 business days
• All orders must be placed in advance. We are unable to accept last-minute or rush orders.
• Pickup: Monday–Saturday (Closed Sundays)
• Orders placed after Friday at 12 PM will be ready the following week
• No printing on Friday after 12 PM, weekends, or holidays
• Select PICK UP or SHIP at checkout
• Pickup location: 21851 Sherman Way, Canoga Park, CA 91303
• Email notification sent when your order is ready (please check spam before calling)
• Please provide us with a phone number and email to reach you with any questions.
• Laser-cut image services available for an additional fee (select option at checkout)

Before You Upload

• Images print exactly as uploaded—please double-check for errors
• Use sharp, clear, high-resolution images
• Avoid blur, shadows, reflections, poor lighting, or tilted photos
• Remove borders, hands, pets, clutter, watermarks, dates, and unwanted text
• Know your dessert size before ordering

Submitting Images

• Preferred formats: JPEG, PDF, or TIFF (No Excel files)
• Add notes in cart with name, phone number, and any special instructions
• Additional fees may apply for editing, resizing, or reformatting

Color Notice

• Printed edible images may not exactly match screen colors

File Issues

• If your file won’t open, we will contact you once
• If no response is received within 24 hours, the order will not be printed

**Important Information on Edible Images:**

No Refunds, Returns, or Exchanges:
Please note that refunds, returns, or exchanges are not available for edible images.

Final Confirmation:
Once you confirm an image for printing, you cannot make any further changes. If you request additional changes after printing, you will need to purchase another page.

BE AS CLEAR & SPECIFIC AS POSSIBLE!
Customization, reformatting, resizing, or altering files will incur additional charges.

Quality Assurance:
While we strive to print your images at the highest quality possible, we cannot guarantee that faint lines or smudges will not appear on the final product.

No Exceptions:
These policies are firm and do not allow for exceptions.

TIPS
Preparing Edible Images:
Keep your edible image sheet sealed in its plastic bag until you’re ready to use it. About 20 minutes before application, remove it from the bag to let it dry slightly—this helps it release more easily from the backing sheet. The icing should peel off smoothly—do not force it. If it's sticking to the backing sheet, it’s likely due to room temperature or humidity. Let it sit a bit longer or move to a drier environment.

How to Place the Images on Your Treats:
Edible Glue: Apply a very small amount of edible glue (any kind works) to the back of the image to attach it to chocolate, fondant, or other dry surfaces. Do not use water—this will cause the colors to run.

With Chocolate: You can also place the image directly onto melted chocolate before it fully sets—this will help it adhere naturally without glue.

Buttercream: Gently place the image directly on top. No glue needed if the surface is slightly tacky.

Be Gentle: Avoid touching the front of the image with wet hands—moisture will smear the ink.

Stack Carefully: When storing or stacking sheets, make sure all images are facing the same direction. If not, they may stick together.

Removing Your Edible Image from the Backing Sheet: Edible icing sheets can absorb moisture from the air, especially in humid conditions, making them harder to peel. This is common during warmer months.
If the image isn’t peeling easily, place the sheet in an air-conditioned room; this helps speed up the drying process. Check it every 30 minutes.
Do not leave it overnight or let it dry out completely; this can cause the icing to become brittle and crack.

INGREDIENTS:
Icing Sheet: Sugar, dextrose, stabilizers, emulsifiers, acidity regulator, preservative, food color, and flavors 
Edible Ink: Water, glycerin, sorbitol, pullulan, oxidized hydroxypropyl starch, sodium alginate, and potassium sorbate.

FDA-Approved Ingredients, Vegan, Soy-Free, Nut-Free, GMO-Free, Gluten-Free, Dairy-Free, Peanut-Free. The edible inks we use are certified Kosher by the Orthodox Union and are Generally Recognized as Safe (GRAS) by an FDA-registered facility. This means that the icing sheet and edible inks we use are safe to consume and do not contain any harmful ingredients.

MELTING CHOCOLATE:
MICROWAVE: Heat for 45 seconds at 50% power, stir, then continue at 45-second intervals on 50% power, stirring each time until melted.
DOUBLE BOILER: Bring water to a simmer. Remove from heat. Place the top pan with chocolate on the water. Stir occasionally until melted.

NOTE: Chocolate melts at a low temperature (around body temperature). The hotter it gets, the thicker it becomes until it burns.
Color Chocolate doesn’t melt as thin as regular chocolate but will still pour. To thin chocolate, use Paramount Crystals (about 1 tablespoon per pound).

MOLDING CHOCOLATE:
Spoon the melted chocolate into a mold. Add a sucker stick if needed. Tap to smooth the chocolate. Chill in the refrigerator or freezer until set, usually about 3-5 minutes in the freezer.
Remove the mold from the fridge or freezer. Turn it over and tap onto the working surface. If the candy doesn't fall out, return the mold to the fridge or freezer for 1-2 minutes more.

Please note that Merckens’ chocolate coatings, Peter's Caramel, and Rice Krispies Treats may melt during shipping due to temperature fluctuations or exposure to sunlight. Shipping is at your own risk, and we cannot guarantee these items will arrive in perfect condition. However, melting does not affect the quality, and the chocolate or caramel can be re-melted and used as intended. Rice Krispies can be molded and shaped as needed.

At Kake Kreations, we value your privacy and are committed to protecting your personal information. When you visit our site, place an order, or reach out for support, we collect certain details to ensure a smooth and secure experience. Below is a breakdown of what we collect, why we collect it, and how it’s used.

📱 Device Information

Examples collected: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and site interaction
Purpose: To load the site accurately and perform analytics to improve your experience
Source: Automatically collected via cookies, log files, web beacons, tags, or pixels
Shared with: Our processor, Shopify

📦 Order Information

Examples collected: Name, billing/shipping address, payment details (including credit card numbers), email, and phone number
Purpose: To fulfill orders, process payments, arrange shipping, send invoices/order confirmations, communicate with you, screen for fraud, and provide relevant product updates or promotions
Source: Provided directly by you
Shared with: Our processor, Shopify

💬 Customer Support Information

Examples collected: Name, billing/shipping address, payment details, email, and phone number
Purpose: To provide responsive and personalized customer support
Source: Provided directly by you
Shared with: Our processor, Shopify

👶 Minors

Our site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us so we can promptly delete it.