To enhance your experience with our edible image printing, please follow the steps below. Your satisfaction is our priority!

Ordering Details
• Orders must be paid in full before printing
• Processing time: 2–3 business days
• All orders must be placed in advance. We are unable to accept last-minute or rush orders.
• Pickup: Monday–Saturday (Closed Sundays)
• Orders placed after Friday at 12 PM will be ready the following week
• No printing on Friday after 12 PM, weekends, or holidays
• Select PICK UP or SHIP at checkout
• Pickup location: 21851 Sherman Way, Canoga Park, CA 91303
• Email notification sent when your order is ready (please check spam before calling)
• Please provide us with a phone number and email to reach you with any questions.
• Laser-cut image services available for an additional fee (select option at checkout)

Before You Upload
• Images print exactly as uploaded—please double-check for errors
• Use sharp, clear, high-resolution images
• Avoid blur, shadows, reflections, poor lighting, or tilted photos
• Remove borders, hands, pets, clutter, watermarks, dates, and unwanted text
• Know your dessert size before ordering

Submitting Images
• Preferred formats: JPEG, PDF, or TIFF (No Excel files)
• Add notes in cart with name, phone number, and any special instructions
• Additional fees may apply for editing, resizing, or reformatting

Color Notice
• Printed edible images may not exactly match screen colors

File Issues
• If your file won't open, we will contact you once
• If no response is received within 24 hours, the order will not be printed

No Refunds, Returns, or Exchanges:
Please note that refunds, returns, or exchanges are not available for edible images.

Final Confirmation:
Once you confirm an image for printing, you cannot make any further changes. If you request additional changes after printing, you will need to purchase another page.

BE AS CLEAR & SPECIFIC AS POSSIBLE!
Customization, reformatting, resizing, or altering files will incur additional charges.

Quality Assurance:
While we strive to print your images at the highest quality possible, we cannot guarantee that faint lines or smudges will not appear on the final product.

No Exceptions:
These policies are firm and do not allow for exceptions.