Seasonal and food items are non-returnable and not eligible for return, refund, or exchange.
Made-to-order items, including molds, Styrofoam, edible images, etc., are also non-returnable and not eligible for return, refund, or exchange. Consumable items may not be returned, refunded, or exchanged. Baking tools such as silicone molds, plastic molds, stencils, cookie cutters, and cake pans are final sale.
Please review your order carefully before submitting, as we are unable to change or cancel orders once they have been placed. We process and ship orders promptly to ensure your items leave our facility as quickly as possible.

Due to the nature and variety of our products, exact shipping costs cannot always be accurately calculated at checkout. Shipping costs may increase based on the destination, package size, weight, and current carrier rates. After your order is safely packaged, we will update your order with the proper shipping charges and obtain your approval before shipping.

Please allow us sufficient time for your order.
Orders typically require 2–3 business days to process, 
some items may take up to one week to receive.

Specific delivery times will vary and will depend on the customer's selection at Checkout.
Please inspect your order upon arrival and report any lost or damaged shipments immediately. UPS requires notice of claims within sixty days after delivery of damaged packages or, in the case of failure to make delivery of the package, within sixty days of the date of scheduled delivery.

Do I need experience to take a class?
Nope! Our classes are beginner-friendly, and we guide you step-by-step.

What’s included in the class?
All decorating materials, tools, and your cake/cupcakes/cookies or chocolate project are included.

What do I need to bring?
Just an apron (optional), a drink, and a great attitude!

How long are the classes?
Most classes run about 2–3 hours, depending on the project.

Are classes refundable?
All classes are non-refundable. If you can’t attend, contact us, and we’ll do our best to help transfer you to another class (when possible).

What age are classes for?
Most classes are for adults 18+. Some special classes may be open to younger students (check class description).

Can I book a private class or party?
Unfortunately, not at this time. Contact us for any questions.

Will I take my project home?
Yes! Everything you make in class is yours to take and show off (or eat 😉).

Do you offer gluten-free or allergy-friendly classes?
Please get in touch with us before booking so we can discuss options.

What if I arrive late?
Please arrive 10–15 minutes early. Late arrivals may miss important instructions.

How do I reserve my spot?
Payment is required to secure your seat. Classes often sell out!

Where is the class held?
All Classes are held in the store!
21851 Sherman Way
Canoga Park Ca, 91303

Please arrive 10-15 minutes before the class starts.

Is this hands-on or demonstration only?
This is a demonstration-style class — you’ll watch, learn, ask questions, and take tons of notes (and probably crave chocolate after). Please do not record or take video.

What will be demonstrated?
Depending on the demo, you may see tempering chocolate, molding, dipping, decorating, and pro tips for getting that perfect shine and snap.

Do I need to bring anything?
Nope! Just bring yourself, maybe a drink, a sweater, and your love for chocolate.

How long is the demonstration?
Most demos run about 2 - 2.5 hours.

Will I get tips I can use at home?
Absolutely! We share real techniques, troubleshooting tips, and product suggestions.

Can I ask questions during the demo?
Yes! Questions are always welcome — we want you to learn as much as possible.

Do I take anything home?
Knowledge! And you will get to try some sweet treats during the demo!

Does the demonstration cost anything?
Yes! To secure your spot, sign up in-store for $5 (cash preferred).

Sweet Bonus:
You’ll receive a $10 gift note to our store, valid on the day of the demo only. (Basically… you get chocolate knowledge and shopping money. Win-win)

Are demonstration tickets refundable?
Demonstration spots are non-refundable.

Is this beginner-friendly?
Yes! Whether you’re brand new or already working with chocolate, you’ll learn something sweet.

Ուտելի պատկերի խնամքի հրահանգներ.
Ձեր ուտելի պատկերները միշտ պահեք հերմետիկ տարայի կամ փակ պլաստիկ տոպրակի մեջ՝ արևի լույսից և ջերմությունից հեռու: Ձեր գլազուրի թերթիկները պետք է ամբողջությամբ փակվեն օգտագործելուց առաջ՝ թարմ մնալու համար: Մի՛ սառեցրեք թերթիկները կամ պատկերները սառնարանում: Թերթիկները կարող են ծառայել մինչև 6 ամիս, եթե պատշաճ կերպով պահվեն սենյակային ջերմաստիճանում՝ փակ պլաստիկ տոպրակի մեջ՝ առանց սառնարան պահելու:

Քանի՞ նկար կարող եմ տեղավորել մեկ թերթիկի մեջ։
Որքան հնարավոր է շատ պատկերներ, որոնք կարող են տեղավորվել տառատեսակի չափի թերթիկի վրա՝ կտրելու համար բավարար տարածքով։

Ինչպե՞ս են փաթեթավորված իմ պատկերները։
Վերաբացվող թափանցիկ կայծակաճարմանդով տոպրակի մեջ, ստվարաթղթե թերթիկ։ Նկարները կտրված են, եթե ընտրված ծառայությունը։

Արդյո՞ք ինձ անհրաժեշտ են որևէ թխման հմտություններ ուտելի պատկերներ օգտագործելու համար։
Աշխատանքային փորձ անհրաժեշտ չէ, պարզապես հետևեք այս էջում տրված հրահանգներին և խորհուրդներին՝ դրանք ճիշտ օգտագործելու համար։

Որտե՞ղ կարող եմ օգտագործել իմ ուտելի պատկերները։
Դուք կարող եք օգտագործել ձեր ուտելի պատկերները բազմազան քաղցրավենիքների վրա: Դրանք հիանալի են շոկոլադի, տորթերի, կեքսերի, նրբաբլիթների, թխվածքաբլիթների, կեքսերի, ասայի ամանների, խնձորների, Օրեոների, ելակի և նույնիսկ լատտեի վերին շերտերի վրա (պարզապես համոզվեք, որ կրեմը բավականաչափ խիտ է): Կարող եք նաև դրանք քսել բաժակի եզրին՝ զվարճալի և ստեղծագործական հպում ստանալու համար:

Your satisfaction is our priority!
Please read this page before placing your order. Following these guidelines will help us process your order accurately and efficiently.

BEFORE YOU ORDER
1. Upload the actual image you want printed.
We need the original image file, please do not send a photo of something you want us to recreate.
2. Know the size you want. We need the Height × Width of the image you want printed.
3. Upload the best-quality image you have. Higher-quality images produce better prints.
4. Need us to cut your images? Select “Add Laser Cutting” at checkout.
5. Need a custom shape or size? Select the “Custom Size & Shape” item when ordering.
6. Need your order by a specific date?
Please plan ahead. We do not offer same-day or rush orders.

HOW TO ORDER
All edible image orders must be placed through our website.

• We do not accept orders by phone, email, text, WhatsApp, or DM.
• Full payment is required before printing.
• Please provide a valid email address and phone number with your order.

Processing Time:
Please allow 2–3 business days.

We typically complete orders as quickly as possible, but please plan according to the full processing time.
NO SAME-DAY OR RUSH ORDERS.

Friday Cutoff

Orders placed after Friday at 12 PM will be processed the following week.
No printing is done after 12 PM on Fridays, weekends, or holidays.

PICKUP OR SHIPPING
At checkout, you can choose PICK UP or SHIP. 
IMPORTANT: SHIPPING IS THE DEFAULT
If you want to pick up your order at the store, you must select PICK UP at checkout.

Pickup Location
Kake Kreations
21851 Sherman Way
Canoga Park, CA 91303

Pickup is available Monday–Saturday.
Closed Sundays.

You will receive an email when your order is ready.
Please check your spam or junk folder before contacting us about your order.

Please include your name, phone number, email, and any important instructions in your order notes.

YOUR IMAGE
Please Upload the Actual Image
We print the image you upload.
We cannot recreate an image from a photograph of a finished product.

Please DO NOT upload:

• Screenshots
• Photos of cakes
• Photos of cookies
• Photos of previously printed edible images
• Photos of a photo
• Photos of an image displayed on another screen
• Photos of printed materials

We need the original image file you want printed.

IMAGE QUALITY MATTERS
Please upload the highest-resolution image possible.
The quality of your file directly affects the quality of your edible print.

For the best results:

• Use a sharp, clear, high-resolution image.
• Crop your image before uploading.
• Remove unwanted borders and backgrounds.
• Remove hands, pets, clutter, watermarks, dates, and unwanted text.
• Avoid blurry images.
• Avoid shadows and reflections.
• Avoid poor lighting.
• Avoid tilted or distorted images.

Please Check Your Image
Before submitting your order, double-check:

• Spelling
• Names
• Dates
• Numbers
• Colors
• Any other important details

Images are printed as uploaded.

IMAGE SIZE
We need to know the size you want your image to be.
Please provide: Height × Width
Please do not provide the dessert size.
Give us the dimensions you want for your edible image.

Need a Custom Size or Shape?
Select “Custom Size & Shape” when ordering.
Ordering more than one image?
Please tell us:

• How many copies of each image you need
• What size each image should be

Please include these details in the notes section of your order.
Please limit the number of images uploaded per page. 

EDITING & CUSTOMIZATION
Please upload your image ready to print.
We do not provide graphic design or create custom images.
Simple file adjustments may be possible, but editing, resizing, reformatting, or other modifications may result in an additional fee.

The more complete your file is when you upload it, the faster we can process your order.

ACCEPTED FILE TYPES
We recommend:

• JPEG
• PNG
• TIFF
• PDF

Excel files are not accepted.

FILE PROBLEMS
If we cannot open your file, we will contact you once by email.
If we do not receive a response within 24 hours, your order will not be printed.

LASER CUTTING
Want us to cut your images out for you?Select “Add Laser Cutting” 

If you select Laser Cutting:
We will cut your images according to the option you selected.
If you do NOT select Laser Cutting:
Your images will be printed only and will not be cut out.

We do not offer proofing.
Requesting a proof will extend your production time.
Once you approve your proof for printing, no additional changes can be made.
If changes are requested after printing, a new page must be purchased.

COLOR & PRINTING
Please keep in mind that edible printing can look slightly different from what you see on your screen.

Printed colors may not exactly match the colors displayed on your phone, computer, or tablet.
Our frosting sheets are ivory, not bright white.
This can affect the appearance of colors in your final print.

We print at the highest quality possible. However, faint lines or minor smudges may occasionally occur.

PLEASE REVIEW BEFORE SUBMITTING
Before placing your order, make sure you have:

• Uploaded the actual image you want printed
• Uploaded the highest-quality file available
• Checked spelling, names, dates, and other details
• Selected the correct image size
• Specified quantities for multiple images
• Selected Custom Size & Shape if needed
• Selected Add Laser Cutting if you want your images cut
• Selected PICK UP if you do not want your order shipped
• Allowed 2–3 business days for processing

FINAL SALE POLICY
All edible image sales are final.
Because edible images are custom printed specifically for each order:

• No refunds
• No returns
• No exchanges

Please review your image, size, quantity, and order details carefully before submitting your order.

All orders must be picked up within 3 months of the order’s ready date. Orders not picked up within 3 months of the ready date will be disposed of, and no refund will be issued.

Thank You! Following these guidelines helps us process your order as quickly and accurately as possible.

We appreciate your business!

TIPS
Preparing Edible Images:
Keep your edible image sheet sealed in its plastic bag until you’re ready to use it. About 20 minutes before application, remove it from the bag to let it dry slightly—this helps it release more easily from the backing sheet. The icing should peel off smoothly—do not force it. If it's sticking to the backing sheet, it’s likely due to room temperature or humidity. Let it sit a bit longer or move to a drier environment.

How to Place the Images on Your Treats:
Edible Glue: Apply a very small amount of edible glue (any kind works) to the back of the image to attach it to chocolate, fondant, or other dry surfaces. Do not use water—this will cause the colors to run.

With Chocolate: You can also place the image directly onto melted chocolate before it fully sets—this will help it adhere naturally without glue.

Buttercream: Gently place the image directly on top. No glue needed if the surface is slightly tacky.

Be Gentle: Avoid touching the front of the image with wet hands—moisture will smear the ink.

Stack Carefully: When storing or stacking sheets, make sure all images are facing the same direction. If not, they may stick together.

Removing Your Edible Image from the Backing Sheet: Edible icing sheets can absorb moisture from the air, especially in humid conditions, making them harder to peel. This is common during warmer months.
If the image isn’t peeling easily, place the sheet in an air-conditioned room; this helps speed up the drying process. Check it every 30 minutes.
Do not leave it overnight or let it dry out completely; this can cause the icing to become brittle and crack.

INGREDIENTS:
Icing Sheet: Sugar, dextrose, stabilizers, emulsifiers, acidity regulator, preservative, food color, and flavors 
Edible Ink: Water, glycerin, sorbitol, pullulan, oxidized hydroxypropyl starch, sodium alginate, and potassium sorbate.

Frosting sheets can look off-white or yellowish due to natural ingredients like sugar, starches, and gums.

FDA-Approved Ingredients, Vegan, Soy-Free, Nut-Free, GMO-Free, Gluten-Free, Dairy-Free, Peanut-Free. The edible inks we use are certified Kosher by the Orthodox Union and are Generally Recognized as Safe (GRAS) by an FDA-registered facility. This means that the icing sheet and edible inks we use are safe to consume and do not contain any harmful ingredients.
FDA Compliant, Kosher Certified, Halal Certified

MELTING CHOCOLATE:
MICROWAVE: Heat for 45 seconds at 50% power, stir, then continue at 45-second intervals on 50% power, stirring each time until melted.
DOUBLE BOILER: Bring water to a simmer. Remove from heat. Place the top pan with chocolate on the water. Stir occasionally until melted.

NOTE: Chocolate melts at a low temperature (around body temperature). The hotter it gets, the thicker it becomes until it burns.
Color Chocolate doesn’t melt as thin as regular chocolate but will still pour. To thin chocolate, use Paramount Crystals (about 1 tablespoon per pound).

MOLDING CHOCOLATE:
Spoon the melted chocolate into a mold. Add a sucker stick if needed. Tap to smooth the chocolate. Chill in the refrigerator or freezer until set, usually about 3-5 minutes in the freezer.
Remove the mold from the fridge or freezer. Turn it over and tap onto the working surface. If the candy doesn't fall out, return the mold to the fridge or freezer for 1-2 minutes more.

Key Storage Tips for Merckens Chocolate 🍫

Environment:
Store in a cool, dark, and dry place—like a pantry or cabinet.

Temperature:
Keep at a consistent temperature below 75°F (24°C).

Container:
Use airtight, food-safe containers or resealable bags to prevent moisture exposure.

Shelf Life:
When stored properly, Merckens chocolate stays fresh for 3 to 9 months.

Avoid Condensation:
Do not refrigerate or freeze. Moving chocolate from cold to room temperature can cause condensation, making wafers thick and difficult to melt.

Odor Protection:
Keep away from strong-smelling items—chocolate easily absorbs odors.

Note on Bloom:
If a white, powdery coating (fat bloom) appears, the chocolate is still safe to use and can be remelted.

Please note that Merckens’ chocolate coatings, Peter's Caramel, and Rice Krispies Treats may melt during shipping due to temperature fluctuations or exposure to sunlight. Shipping is at your own risk, and we cannot guarantee these items will arrive in perfect condition. However, melting does not affect the quality, and the chocolate or caramel can be re-melted and used as intended. Rice Krispies can be molded and shaped as needed.

At Kake Kreations, we value your privacy and are committed to protecting your personal information. When you visit our site, place an order, or reach out for support, we collect certain details to ensure a smooth and secure experience. Below is a breakdown of what we collect, why we collect it, and how it’s used.

📱 Device Information

Examples collected: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and site interaction
Purpose: To load the site accurately and perform analytics to improve your experience
Source: Automatically collected via cookies, log files, web beacons, tags, or pixels
Shared with: Our processor, Shopify

📦 Order Information

Examples collected: Name, billing/shipping address, payment details (including credit card numbers), email, and phone number
Purpose: To fulfill orders, process payments, arrange shipping, send invoices/order confirmations, communicate with you, screen for fraud, and provide relevant product updates or promotions
Source: Provided directly by you
Shared with: Our processor, Shopify

💬 Customer Support Information

Examples collected: Name, billing/shipping address, payment details, email, and phone number
Purpose: To provide responsive and personalized customer support
Source: Provided directly by you
Shared with: Our processor, Shopify

👶 Minors

Our site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us so we can promptly delete it.